Return Policy

This Return Policy describes how return, replacement, and refund requests are handled for Wellvita Herb purchases connected to Grozelonvrozelon. It is intended to provide transparent and fair procedures that respect applicable consumer laws in Australia and relevant international obligations where they apply.

Owner: Grozelonvrozelon

Address: 97 George St, The Rocks NSW 2000, Australia

Email: support@grozelonvrozelon.world

Phone: +61292472625

You may request a return where permitted by law and this policy, including where products arrive damaged, defective, incorrect, or fail to meet mandatory consumer guarantees. For discretionary returns, products should be unopened, in original condition, and accompanied by order details where possible.

• Damaged, defective, or incorrect goods: notify within 14 days of delivery or as soon as reasonably possible.
• Discretionary change-of-mind returns where accepted: request within 14 days of delivery, unopened condition required.
• Consumer guarantee matters: rights may continue beyond listed periods where mandatory law applies.

1. Contact support using support@grozelonvrozelon.world and include your name, order details, and reason for return.
2. Attach photos if the item is damaged or incorrect.
3. Wait for return instructions and authorisation details before shipping any item.
4. Package the item securely and use a trackable method when instructed.

When return is due to seller error, confirmed defect, or incorrect dispatch, return shipping costs are generally covered or reimbursed. For discretionary returns accepted under this policy, return postage may be the customer's responsibility unless otherwise stated in writing.

After approved return receipt and inspection, we may provide replacement, repair, or refund depending on the nature of the issue and legal requirements. Approved refunds are usually processed to the original payment method within 10 business days, subject to banking timelines.

Returns may be declined for items that are opened where hygiene or product integrity concerns apply, products damaged due to misuse, or requests outside legal and policy limits without supporting grounds. This does not limit non-excludable statutory rights.

Personal data used for return processing includes identity, contact details, transaction references, and communications. This processing supports contract administration, legal compliance, fraud prevention, and recordkeeping. Retention and rights are detailed in the Privacy Policy.

We may revise this policy to reflect legal obligations or operational adjustments. The latest version is posted here with a revised effective date.

Effective date: 2026-03-26